Employee engagement is recognised as being at the heart of leading companies’ success. In addition, a one-size-fits-all approach to rewards is giving way to flexible, customised approaches that reflect the diverse needs and expectations of employees. Reward optimisation is about getting the optimal return-on-investment in total reward that helps drive employee engagement and leads to improved business performance.

We help organisations in the following ways:

Employee engagement research
Employee engagement is maximised when employees believe that the company is delivering results to them. Consequently, a measure of employee engagement can be generated only if the research questionnaire is based on the results that the employees are seeking from the company. We identify these at the outset by consulting a representative sample of employees (typically through focus groups), prior to designing the questionnaire for the main survey. An off the shelf questionnaire cannot possibly provide a measure of employee engagement since employees' requirements are not identical in every company.

Employee engagement index
We develop an employee engagement index based on different factors such as employee satisfaction, employee motivation, employee loyalty and employer image. We also model the extent to which each driver of employee engagement affects engagement.

Reward optimisation and return-on-investment
We combine employee engagement, customer satisfaction / loyalty and financial metrics to accurately model exactly how employee engagement links to customer satisfaction and loyalty and how this impacts on profit. This enables clients to calculate the return-on-investment in human capital and helps target future investment.